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  1. Pairing your Horizon TV remote control Ready to watch your telly? Good, that means you're ready to pair your remote with your box. To pair your Horizon remote control to your Horizon box AND your TV for the first time, simply following... 25/01/2017
  2. Improve Wi-Fi signal If your Wi-Fi works when you are in the same room as your modem but signal strength decreases when you move to a different room within your home, this could be due to a number of factors:  ... 14/12/2016
  3. SSID (Network Name) and security password Your Network Name (SSID) and password are located on a sticker underneath your modem.   If you cannot locate the sticker, your SSID and password will be in your welcome guide or starter pack... 10/10/2016
  4. Bypass wireless connection To check if you have an issue with your wireless or your modem you will need to bypass the wireless.   First you will have to turn off wireless on your  computer or laptop.The location... 19/10/2016
  6. Experiencing slow boadband speeds To enjoy the best speeds we always recommend you connect to your modem using a cable. But we recognise that in busy homes with everyone online at the same time using various wireless devices, that... 27/04/2016

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